APN Troubleshooting

APN Troubleshooting Guide

APN Troubleshooting Guide

APN Troubleshooting Guide

APN Troubleshooting Guide.  If you are Reading this page it means you are having some sort of issues with the APN Settings on your phone, which means you cannot browse the internet or your issue is related to the mms settings that makes you unable to send or receive picture messages, In case you are experiencing one of the aforementioned issues, you are on the correct place then!

Let’s start with the first issue – you cannot browse the internet at all.  If you are having issues with MMS, then please go straight to the MMS Fix page.

There can be multiple reasons that make your smartphone not able to browse the internet, we will go through all the related points just to make sure you have not missed any step during the setup process.

Please review this check-list and make sure you have them all completed.

Data Plan: First and most importantly, you must have a valid data plan, if you are not sure whether you have one purchased or not, please consult with your service provider.

Data Activate. Now that you know you have a data plan for the phone, please do make sure that the data is activated.

Wireless Off. Whenever we are troubleshooting APN Issues, you should turn off the wifi.

Correct APN Settings. Making sure you have the correct APN Settings is very important, they are unique and differ from carrier to carrier. Even same wireless brand can have different versions of APN Settings, especially on MVNO, e. g. Straight Talk have different APNs depending whether you are on T-Mobile, ATT or Verizon.  Please refer to the Special Troubleshooting guide for Straight Talk

Typo Issues. Make sure you type in the APN Exactly as they appear; sometimes they include long, special characters. Pay special attention to the dots, and port numbers

Check network mode: double check the data type your phone is trying to access. In the Mobile Networks – Network Mode, always try to use the automatic one (auto or auto connect)

Create a New APN. Sometimes editing an existing APN can be messy, try always to insert a new APN Setting, this way you make sure that no old-untouched values are interfering with the correct ones.

If after checking all these steps you are still not able to browse the internet, Please drop us a comment below and we will get back to you ASAP.  If the issue you have is with picture messaging, please check the below link for MMS Troubleshooting.

Latest Comments
  1. anne

    After trying to reconfigure the APN on m phone. My data to the internet still doesn’t work

    • apnsettings

      Hi Anne, which carrier and which phone you have?

    • Lizette orozco

      Hello i bought an lg stylo 5 tru boost and tried connecting to my current metro line but it wont let me send or receive mms and when i try changing the apn it wont give me the option to change anything, i cant create or erase anything from aon section i need help thanks alot

  2. sasha

    when i go to access point names it wont let me click add….

    • apnsettings

      Hi Sasha is it gray out or you dont see the option? which phone model you have?

      • Scottie Judd

        I can not edit my apn

        • apnsettings

          Hi Scottie, is your phone unlocked? which model?

        • Timothy landers

          My internet and mms is working but my hotspot isn’t. And I am ABSOLUTELY POSSITIVE that I made sure they put it on my account. So please please please help me. The data wasn’t working at first but I fixed that without them metro Buttholes help. It took 05mins to fix it after they spent 4 hours trying but didn’t succeed. But my main problem now is it 0nly LTE. Not 3g or 4g

  3. Eco Mouse

    This one seems to have stumped both employees at MetroPCS and T-mobile.

    I am trying to get my Asus ZenPad 3S 10 (LTE version) to recognize the network. It does have a default APN of T-Mobile, so theoretically it should work on either carrier. But I have entered the MetroPCS APN info when I had an active Metro PCS SIM installed. And likewise at the T-Mobile store, they inserted an active SIM and could not get on the internet.

    Secondly, I actually found out that I can not add a new APN despite restarts, WiFi off, then WiFi only, no Data etc… I get the message the APN is not available to this user etc. Other times, I can go through the motions, fill out the MetroPCS info and hit save, and nothing happens. It still shows the T-Mobile APN in the menu, but nothing else I’ve added.

    I’m out of ideas.

    • apnsettings

      the Eco, did you try deleting all the APNs you have listed, and create a new one from scratch?

      • Eco Mouse

        Yes, and that’s when I get the message, “User can not create an APN…”

  4. Naama

    Hi, I cannot even access the APN on my phone..
    Tried to install a new one and i cannot. I can’t access profiles on my phone..
    Data hasnt been working on the phone ever since i got back from a trip abroad and used a local sim. The phone is a verizon phone and the sim is an ATT one. Sim works fine on other phones.. so it’s a phone issue. Please advise! Thanks in advance

    • apnsettings

      can you make voice calls? what kind of phone is it? if you cannot edit the APN settings, it may be a carrier locked phone

  5. Kelsey


    This morning out of nowhere when I woke up I was unable to use my data. Wifi works fine. I tried making a new APN, entered exactly what it said. I do have a phone plan with 4G LTE data through AT&T. Nothing seems to work. The data bars show on the top of my phone and when the Wifi is turned off the 4G symbol appears, but when I try to browse anything on the internet it will not load the page. Please help, I use my data quite a bit.


    • apnsettings

      hi Kelsey, is it intermitent or it doesnt work at all? which APN have you setup on the phone?

  6. Victor

    Are the apn settings for a particular carrier, like AT&T, the same for different types of devices e.g. smartphones vs tablets vs cellular/LTE routers, or does each type of device above require a different apn settings? Thank you.

    • apnsettings

      Hi Victor, it should be the same

  7. Muzaffar

    Hi there, I bought the sim card and a $25 plan hoping that it’d keep me connected during a visit to NY but all it gave me was loads of frustration over unsent text messages and my friends inability to call me. I’ve tried to follow all APN settings tips but to no avail:(!

  8. DeAnn Chriestenson

    We just switched from Sprint to Consumer Cellular. My phone is Samsung Galaxy Note 8. It can make phone calls and send text but no internet access nor picture texts. Consumer Cellular customer service have not been able to figure out APN for my phone. Same with my husband’s Samsung Galaxy S6.

    • apnsettings

      Hi DeAnn, can you tell us which APN you have on the phone?

  9. Laura

    Owner of an unlocked HTC, added the correct APN, shows I’m connected to the internet and 4g comes up on homescreen but can’t connect to internet at all.

    • apnsettings

      did you try rebooting the phone? which carrier and what apn values are you using?

  10. Kevin

    I have A razer 1 phone and it was previously on Metro Pcs but I had to send it in for repairs to the frame. I get it back attempt to reconnect it to Metro Pcs and now it will stay connected for 15 to 20 minutes and then disconnect and say no service. I have tried different configurations of APN with limited success but it always ends up disconnecting again. I have tried factory reset but still nothing seems to work. Is there a way to know if its metro or my phone?

  11. Annie

    After trying to reset Apn settings it still doesn’t work

    • apnsettings

      did you try adding a new APN? which cell phone operator are you using?

  12. Robin

    I ported over 6 phones from Verizon, the 3 less expensive phones are working just fine but the 3 Samsung Galaxy S9s are not. 2 have some data but are unable to receive MMS or send them, as well as use data while talking on the phone. The other Galaxy keeps saying it isn’t registered to a network and doesn’t work at all. Straight Talk is no help with any of these issues. I’m planning to try a different SIM card in the last one, but can’t figure out what the right settings are for the other 2. Can you help?

    • Jeri

      Did a new sim card help?? I can receive but can’t send.

    • melissa

      Did the new sim work? I bought two note 9’s and both are having the same issue.

  13. Brittany

    Everytime I try to change the mcc or the one below it and save it, the whole apn disappears why? I have qlink which is sprint. I put 234 for the mcc and 15 below. It’s like they deleted the new apn

    • apnsettings

      Hi, do you know if the phone is locked to Sprint?

  14. margie

    Samsung a40 cant receive whatsapp notifications when on data – anyone know correct apn settings for virgin media

  15. Kit McGuire

    I have the Android Assurance U683CL phone. I tried adding the new APN but in the MCC field it only will accept 3 numbers vs. the 4 numbers shown. Are there other settings that I might try?

  16. anthony

    i jave moto e5 play metropcs and im losing data alot it goes to 4g g 4glte then to a x stays on x till i rebbot or airplane toggle then does it again. its set on lte/umts auto prl . the apn set MetroPCS http:// fast.metropcs.com mmsc http://metropcs.mmsmvno.com/mms/wapenc 310 260 apn type default,supl,mms apn protocal ipv6 apn roa.ing ipv4 apn enabled mvno type GID mvno value 6D38. and says on top left T Moble idk why please help

  17. Paul

    These settings don’t work. I bought an unlocked LG V20 (Amazon) and it can’t connect to the network at all!

  18. herty

    I can’t access my data for days now and I’ve tried troubleshooting and creating new apn’s


    hi i am unable to add a new apn to my new cubot x20 pro. my current apn for my phone is under mobile internet and the wrong APN is inputed as well as the MMSC. do i need to buy a different phone all together or can i get around this apparent phone glitch?

  20. Mel

    I recently unlocked my lg stylo 2 so i could use it with straight talk, however when i insert my sim i cant get any kind of service whatsoever. I tried to add apn there is no menu tab to edit or add, i also tried to search network providers i got nothing. Please help

    • apnsettings

      hi, you are not getting any signal at all? can you try using that sim in another phone? looks more like an issue with the sim/account

  21. Mary-Anne

    I have a samsung galaxy A5 and I cannot send pictures through texts and I have set everything up the way the website says too

  22. Shiloh Springs Farm

    We have three Note 8’s that we took from Att to Pure Talk. The phones have been verified as being unlock by Att. When I put the Sims cards in everything work as it did. However I needed one of the phones to make a Hotspot so I can connect a laptop. I called PT and they for the first times said after the fact, that I can connect my laptop but because it is an android they do not guarantee it will work. It didn’t. I have tried a few APN’s, it wants an att plan. I can provide the APN’s I have tried. Anything else I can do?

  23. tom f

    Hardware is a UMIDIGI A5 Pro phone, Android 9. Carrier is Fido in Canada. My old LG Android 5 phone had the same SIM, but I was able to edit the APN in order to correct the missing MMS entries. With the new phone, the APN entries are all greyed out and not editable, and missing MMS details.

    – is it the carrier or Android 9 that’s locking the APNs?
    – is there a fix short of rooting it and editing it, which I don’t really want to do..?

  24. Brittany

    Just recently swapped from Verizon to straightalk. Not able to receive or send MMS messages. everything else works fine.

  25. Susie

    New motor phone from cricket. I do not have internet in my house so I count on cricket unlimited. Everything has been working fine except apps will not download. They say waiting for WiFi and download pending. I did the apn and entered everything accordingly.

  26. Sreyas

    Hi, I am a Vodafone customer and i live in Sydney. I usually get network when I travel but this time, the entire network is down and it shows across at sim slot 1. Kindly guide me on what to be done. Thank you

  27. Stacy

    Hello. I just got an unlocked refurb and I’m trying to get my mms working. Hotspot, wifi and browser work. I have an lg g8 thinq and it doesnt seem to allow me to change or create an apn.

  28. Leah

    Hello, I just switched my phone from a Moto 7 to a Galaxy S9. I can not sent pictures and I can not receive group text. What can I do?

  29. Kenisha

    I fixed then APN per above steps, but I still get can’t get message details when I try to open up a picture in my messages. Cricket is my carrier but I’m using a Metro phone since mine just broke.

  30. bo

    i followed exactly ,step by step and it worked .I tried tech support, the individual gave me most of the information for my a.p.n. settings, however upon stumbling across this site my data works perfectly.
    To whom ever reads this, call your phone carriers tech support ,just to make sure

  31. Bruce Gambill

    I have a LG Winesmart phone. I could send MMS with straight talk just fine. The phone is unlocked and is a LTE 4G phone. I can receive text messages but just cannot send them

Leave a Reply

Your email address will not be published. Required fields are marked *