APN Troubleshooting

APN Troubleshooting Guide

APN Troubleshooting Guide

APN Troubleshooting Guide

APN Troubleshooting Guide.  If you are Reading this page it means you are having some sort of issues with the APN Settings on your phone, which means you cannot browse the internet or your issue is related to the mms settings that makes you unable to send or receive picture messages, In case you are experiencing one of the aforementioned issues, you are on the correct place then!

Let’s start with the first issue – you cannot browse the internet at all.  If you are having issues with MMS, then please go straight to the MMS Fix page.

There can be multiple reasons that make your smartphone not able to browse the internet, we will go through all the related points just to make sure you have not missed any step during the setup process.

Please review this check-list and make sure you have them all completed.

Data Plan: First and most importantly, you must have a valid data plan, if you are not sure whether you have one purchased or not, please consult with your service provider.

Data Activate. Now that you know you have a data plan for the phone, please do make sure that the data is activated.

Wireless Off. Whenever we are troubleshooting APN Issues, you should turn off the wifi.

Correct APN Settings. Making sure you have the correct APN Settings is very important, they are unique and differ from carrier to carrier. Even same wireless brand can have different versions of APN Settings, especially on MVNO, e. g. Straight Talk have different APNs depending whether you are on T-Mobile, ATT or Verizon.  Please refer to the Special Troubleshooting guide for Straight Talk

Typo Issues. Make sure you type in the APN Exactly as they appear; sometimes they include long, special characters. Pay special attention to the dots, and port numbers

Check network mode: double check the data type your phone is trying to access. In the Mobile Networks – Network Mode, always try to use the automatic one (auto or auto connect)

Create a New APN. Sometimes editing an existing APN can be messy, try always to insert a new APN Setting, this way you make sure that no old-untouched values are interfering with the correct ones.

If after checking all these steps you are still not able to browse the internet, Please drop us a comment below and we will get back to you ASAP.  If the issue you have is with picture messaging, please check the below link for MMS Troubleshooting.

Latest Comments
  1. anne

    After trying to reconfigure the APN on m phone. My data to the internet still doesn’t work

    • apnsettings

      Hi Anne, which carrier and which phone you have?

  2. sasha

    when i go to access point names it wont let me click add….

    • apnsettings

      Hi Sasha is it gray out or you dont see the option? which phone model you have?

      • Scottie Judd

        I can not edit my apn

        • apnsettings

          Hi Scottie, is your phone unlocked? which model?

  3. Eco Mouse

    This one seems to have stumped both employees at MetroPCS and T-mobile.

    I am trying to get my Asus ZenPad 3S 10 (LTE version) to recognize the network. It does have a default APN of T-Mobile, so theoretically it should work on either carrier. But I have entered the MetroPCS APN info when I had an active Metro PCS SIM installed. And likewise at the T-Mobile store, they inserted an active SIM and could not get on the internet.

    Secondly, I actually found out that I can not add a new APN despite restarts, WiFi off, then WiFi only, no Data etc… I get the message the APN is not available to this user etc. Other times, I can go through the motions, fill out the MetroPCS info and hit save, and nothing happens. It still shows the T-Mobile APN in the menu, but nothing else I’ve added.

    I’m out of ideas.

    • apnsettings

      the Eco, did you try deleting all the APNs you have listed, and create a new one from scratch?

      • Eco Mouse

        Yes, and that’s when I get the message, “User can not create an APN…”

  4. Naama

    Hi, I cannot even access the APN on my phone..
    Tried to install a new one and i cannot. I can’t access profiles on my phone..
    Data hasnt been working on the phone ever since i got back from a trip abroad and used a local sim. The phone is a verizon phone and the sim is an ATT one. Sim works fine on other phones.. so it’s a phone issue. Please advise! Thanks in advance

    • apnsettings

      can you make voice calls? what kind of phone is it? if you cannot edit the APN settings, it may be a carrier locked phone

  5. Kelsey

    Hello,

    This morning out of nowhere when I woke up I was unable to use my data. Wifi works fine. I tried making a new APN, entered exactly what it said. I do have a phone plan with 4G LTE data through AT&T. Nothing seems to work. The data bars show on the top of my phone and when the Wifi is turned off the 4G symbol appears, but when I try to browse anything on the internet it will not load the page. Please help, I use my data quite a bit.

    -Kelsey

    • apnsettings

      hi Kelsey, is it intermitent or it doesnt work at all? which APN have you setup on the phone?

  6. Victor

    Are the apn settings for a particular carrier, like AT&T, the same for different types of devices e.g. smartphones vs tablets vs cellular/LTE routers, or does each type of device above require a different apn settings? Thank you.

    • apnsettings

      Hi Victor, it should be the same

  7. Muzaffar

    Hi there, I bought the sim card and a $25 plan hoping that it’d keep me connected during a visit to NY but all it gave me was loads of frustration over unsent text messages and my friends inability to call me. I’ve tried to follow all APN settings tips but to no avail:(!

  8. DeAnn Chriestenson

    We just switched from Sprint to Consumer Cellular. My phone is Samsung Galaxy Note 8. It can make phone calls and send text but no internet access nor picture texts. Consumer Cellular customer service have not been able to figure out APN for my phone. Same with my husband’s Samsung Galaxy S6.

    • apnsettings

      Hi DeAnn, can you tell us which APN you have on the phone?

  9. Laura

    Owner of an unlocked HTC, added the correct APN, shows I’m connected to the internet and 4g comes up on homescreen but can’t connect to internet at all.

    • apnsettings

      did you try rebooting the phone? which carrier and what apn values are you using?

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