How to Fix multimedia messages not supported by network error message

This is a series of post focus on fixing common multimedia messaging issues, which range from helping you setup the proper MMS on the phone to some more advance tweaks for more complex issues.

In this particular one, we will be addressing one of the common errors people are facing with the Multimedia messaging services:  Multimedia messages not support by network.  If you get this error while trying to send out a picture or video message, then this is for you.

Based on the research we have done, this normally happens when you have a branded phone from a mobile operator (call it AT&T, T-Mobile, Sprint, etc.) and are bring the device to another service provider.  We suggest performing the following checks to ensure everything is covered:

First and foremost, as a rule of thumb, do make sure that you are connected to the network, if you don’t have proper phone signal, you won’t be able to do anything.

Now, please double check the correct MMS Settings on the phone, make sure the values under MMSC, MMS proxy and MMS port fields.  If you are not sure about them, do a small search in our blog on the settings for your carrier and do a quick comparison.

If everything is properly setup, try downloading a third party messaging application.  Your phone normally comes with a default messaging app used for managing Multimedia Messaging, we have seen that sometimes they have hard coded connectivity values on the app which prevents you from connecting to a different server.  Just go into the app store or google play and do a search on MMS, you will be able to see a few ones.

We can suggest you to try Textra or Hello SMS if you are using an android phone.  For iPhone users, you can try Freetone, textPlus or Yak Messenger.

Textra – Popular MMS application

We hope that the above suggestion could help you fix your issue and you are now able to send picture messages, otherwise drop us a comment below and we’ll get back to you soon